Geoff Ramm

Like you, Geoff Ramm, the creator and author of Celebrity Service and OMG Marketing, knows that great customer service leads to lucrative, repeat business but a greater  experience leads to global recognition.  So how can you design a customer experience that has you talked about for decades to come? Geoff knows the Jedi Mind Trick to make you craved by your customers, envied by your    competitors and raved about in your industry.

In his interactive keynotes, you will not only discover out-of-this-world ideas, but will come up with exciting ideas to light up your business and excite your customers.   He’s challenged and inspired entrepreneurs, companies and organisations across six continents to create award winning ideas to outperform the competition. Oh and his on-stage and on-screen presence as well as his infectious enthusiasm and humour, will have you on the edge of your seats.

KEYNOTES

Choose from a TED style high impact 20 minutes through to a expertly crafted 90 minute  keynote.  You will receive the very best and most relevant content for your audience from  Geoff’s  extensive catalogue of original stories, ideas and techniques.

INTERACTIVE

Follow up an inspiring keynote performance with a fully interactive master class.   Imagine having    everyone in your team and organisation creating for themselves award winning Celebrity Service    Moments?  These engaging sessions will feature the amazing ‘120 Challenges’ which will  ensure everyone will look further, create better and      consistently stand out from the  competition.

It’s a fantastic way to put into practice the ideas and stories they have just learnt and to adapt them into every customer touchpoint.

Celebrity Service is not just an exciting philosophy your audience will be excited to implement.  CELEBRITY are 9 interactive stages that will spark the ideas to create memorable experiences for your customers and your internal teams.  Celebrity stands for –

Consistency
Excitement
Love
Engagement
Bravado
Response
Independence
Thank You
You, Your Team

 AN EVERLASTING IMPACT.

When your conference comes to an end and your teams or clients have left the room, what would you love to see happen next? What will be the lasting impact?

The individuals, companies and organisations that embrace Celebrity Service quite simply win.

Winning is different for everyone, but continued client successes include;

Increased NPS scores

Increased sales

Increased ideas and experiences

Increased team morale

Increased accolades and awards

“Geoff Ramm recently spoke at our Sales Conference.  He was a true professional and came across very well.  His speech gave the team points to consider and as a result created much positive discussion.”  General Manager, Wartsila