Larry Hochman is one of Europe’s best known and most sought after speakers on change. He is a globally recognised expert on the future trends of customer service, values, people, and business culture. Larry helps managers ‘think outside the box’ and he is a personal mentor to several Chief Executives.
Larry Hochman speaks on the following topics:
Larry Hochman spent ten years as a Director of British Airways and the loyalty management company, Air Miles, in both New York and London (where he has lived since 1992). His roles included Director of Customer Service and Director of People and Culture: he was the first person in Britain to hold the latter title.
Since 1998, he has been running his own speaking, mentoring, and consulting business. Alongside his numerous speaking engagements all over the world, Larry, who pioneered corporate mentoring work in the U.K. at Air Miles, is personal mentor to several Chief Executives. T
he feedback Larry receives tends to emphasize his thought-provoking skills at getting people to imagine how their business will change in the next few years. His advice is pertinent for business managers who need to ‘think outside the box’ about the ways in which their own markets may change and how they can adapt themselves to exploit new opportunities.
Larry is skilled at making sure his presentation fits the overall theme of a conference too. He speaks on topics such as ‘Loving Change – or standing still as a terminal illness’; ‘Service at the speed of life’; ‘Customers in control forever’ and discussing the consequences of developing core values and core culture – a company’s genetic code.
Your startling appraisal of the way business is likely to change in the next few years was sobering and thought provoking. This is exactly what is needed to help our business managers ‘think outside the box‘ about ways in which their own markets may change and how they can adapt themselves to exploit the opportunities that presents. At the same time your messages in so many different ways fit well with the overall ‘Think Customer‘ theme for this year's Forum.” Siemens UK
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